garuda indonesia airway ticket reservation

(?) How to reserve and pay Garuda Indonesia ticket ?

(+) Reservation and ticket payment can be done in 3 stages :

• Prospective Customer can reserve through Garuda Call Center where they obtain the Booking Code and Payment Code.
• Pay at the closest Bank Channel.
• Obtain ticket/Boarding Pass by exchanging the payment slip along with the booking code and identity card at Garuda Indonesia Sales Office.

(?) Which banks receive Garuda Indonesia ticket payment ?

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Bank	ATM	Phone Banking	Internet Banking	Mobile Banking	EDC
Mandiri	*	*	*	*
BCA	*	*	*	*
BNI	*	*	*
Lippo	*		*
Niaga	*
Permata	*	*		*	*
Ekonomi	*
Bukopin	*
BII	*
BRI	*

Permata Bank customers and every holder of debit cards with shared ATM, ALTO and Prima/BCA logo can perform transactions via Permata Bank ATM.

(?) Besides using Debit cards, can passengers use Credit Cards to settle Garuda Indonesia ticket payment ?

(+) Yes, Garuda Indonesia ticket payment can be settled by using VIS-type Credit Card and Master Card at Garuda Indonesia Call Center.

(?) What is the meaning of Garuda Indonesia Online Payment ?

(+) Garuda Indonesia Online Payment (OLP) is a ticket payment service using a debit card or credit card where the payment is done through Bank Channel (ATM, Internet Banking, Mobile Banking, Phone Banking, EDC) or via IVR (Interactive Voice Response) for credit card users.

(?) How to settle Garuda Indonesia ticket payment using Credit Card ?

(+) Garuda Indonesia ticket payment via Credit Cards can be done through :

• Garuda Indonesia Call Center at 0804-1-807-807 or 23519999 for Reservation.
• Passenger will then receive a booking code and payment code (jotting the code down is necessary). Garuda Indonesia call center will divert the call to the IVR (Interactive Voice Response).
• Passenger then inserts credit card data (credit card number, credit card validity, payment code, 3 last digit of your credit card number CVV) into the IVR.
• When the IVR has approved the transaction, Passenger must write down the approval code.

(?) What sort of information is in the payment ?

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• Payment code and booking code
• 1st Passenger name on the reservation list (Passenger amount above 1)
• Total Seat Capacity
• Ticket price
• Flight Route

(?) Upon settling the payment, where can passenger pay the ticket ?

(+)

1. Ticket Exchange is done at the Airport 2 hours at the latest before departure at :
   • Sales & Ticketing Counter
   • E-Travel Counter (for passenger without baggage )
2. Ticket exchange can be done at the whole Garuda Indonesia Sales offices 04 hours before departure at the latest.

(?) Can passenger change departure schedule, route and type of class after the payment ?

(+)
Passenger can alter or change them by contacting Garuda Call Center 0804-1-807-807 or 23519999 but should there be any difference of payment amount, the payment amount difference shall settled during ticket exchange.

(?) What if the payment slip produced by ATM machine is stuck, missing or severely damaged during payment ? What should the passenger do ?

(+)
Passenger must instantly contact Garuda Call Center at 0804-1-807-807 or at 23519999 to get the replacement payment slip.

(?) Can I done of ticket payment for a person at one place be settled by another person at a different place (the payment and passenger is in different reservation)?

(+)
It's possible, you can paid for another person at a different place settle a person at one place. You are obliged to report at Garuda Indonesia closest Sales Office to confirm that the ticket will be collected by an authorized person at a different place. The authorized person will then be advised to collect the ticket at Garuda Indonesia Sales Office by showing valid identity card and booking code.

(?) What if passenger is in need of service but Garuda Indonesia Sales Office has already closed at night ?

(+)
You can contact Garuda Indonesia Call Center at 0804-1-807-807 or at 23519999 to confirm that an authorized person at a different place will collect the ticket. The authorized person will then be advised to collect the ticket at Garuda Indonesia Sales Office by showing valid identity card and booking code (garuda-indonesia.com).